Forgotten your password?

Enter your contact details below, and we'll send you instructions for setting a new password.

Here's how it works

  1. Fill out the form below. Note that you must enter the same phone number that you have registered with us for SMS messages.
  2. We will send you an email with a web-page link in it. If you have provided the correct contact details, we will send you an email.
  3. Wait for the SMS message with your verification code. Make sure your phone is on and has reception. Note that it may take up to an hour for the message to get through.
  4. Visit the link in the email. That will take you to a page where you can enter the verification code and your new password.

Remember: use the phone number and email address you have registered with us


If you know your username, enter that, otherwise, enter the email address that you have registered with us.

This must match the SMS phone number you have registered with us. International dialling prefix and country code is not required - we will get those from our records.

Please contact help@nci.org.au if you need help.